Graduate - Operations Transformation Associate

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE We’re looking for a super-smart and ambitious graduate who is not only highly numerate and analytical, but also enthusiastic about building strong relationships and driving meaningful change. Join us to apply your analytical expertise and people skills to help shape the future of our operations and prepare for a path towards Operational Leadership. WHAT YOU'LL BE DOING This two-year, full-time programme offers hands-on experience across our core customer-facing Operations teams. It’s an exciting opportunity to immerse yourself in the workings of a fast-growing fintech business, contributing to real projects with measurable impact. With mentorship and leadership support, you’ll develop valuable skills in AI, digital transformation, and process improvement—building a strong foundation for your future as an Operational leader. - Operational Automation & Efficiency: Work on initiatives to improve customer experience, optimise processes, and contribute to operational efficiency. - Rapid Exposure: Quickly take on significant responsibility and gain exposure to multiple functions across operations - whether through team rotations or high-impact assignments. - Data-Driven Decision Making: Analyse problems, propose solutions, and drive execution with support from our teams. - Communication & Delivery: Present findings, ideas, and results to stakeholders, developing your communication and influencing skills. - Problem-solving: Address complex operational challenges and deliver actionable solutions to our teams. - Customer-Centricity: Develop a keen understanding of customer needs and be empowered to identify pain points and design seamless, customer-focused processes, ensuring that our operational strategies consistently deliver great customer outcomes. - Collaboration: Collaborate with our cross-functional Operations teams to deliver tangible, customer-focused projects. WHAT WE'RE LOOKING FOR - A graduate with a STEM degree, with evidence of strong analytical thinking, creative problem solving, and quantitative skills. - Strong interpersonal and communication skills - you enjoy collaborating and building relationships. - Can demonstrate examples of critical thinking, adaptability, and initiative, ideally through academic, internship, or extracurricular experiences. - Results-driven and resourceful, with a willingness to learn quickly and embrace new challenges. - Comfortable with technology, data analysis and curious about fintech, AI, and automation. - Startup mindset. We’re a fast-growth tech startup so you’ll be super