Director of EAP Operations

About myTomorrows myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options. We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem. We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection. With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business. Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today. THE OPPORTUNITY: DIRECTOR OF EAP OPERATIONS (EAP PROGRAM AND SITE MANAGEMENT) This is a high‑impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally—where operational excellence meets commercial acumen. As Director of EAP Operations, you’ll own the end‑to‑end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome‑driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimising processes, and driving commercially sound decisions that enable sustainable growth. You’ll be a core member of the Operations Leadership Team and report directly to our COO (Vanessa says hi). This role is perfect for someone who thrives on complexity, builds high‑performing teams, and raises the operational bar—while balancing patient‑first decision‑making with a strong commercial mindset. Geographic Requirement: This role is open to candidates in The Netherlands, United Kingdom, Canada and USA. For candidates in North America, to ensure seamless collaboration with our teams, applicants must reside within the EST or CST time zones. WHAT YOU'LL DO IN THIS ROLE: - Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery - Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities - Build resilient coverage and escalation models across the portfolio (no single points of failure) - Lead the EAP Program Management team to deliver consistent execution across clients and geographies - Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance - Drive standardisation and continuous improvement across ways of working, tooling and operational excellence - Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight - Act as senior escalation point for complex delivery, regulatory and stakeholder challenges - Grow a bar-raising leadership bench through coaching, performance management and succession planning - Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions WHAT YOU BRING TO THE TABLE: - You have 8–10+ years experience leading and managing expanded access programs. Experience in a market access setting and with multi-country reimbursement strategies is a plus. - You understand the EAP business, and have a strong and proven commercial and client service mindset. - You have proven experience building and leading high performance teams. - You know how to lead managers and scale operational teams in complex