Customer Support Specialist - Dutch Market

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist to join us in making the energy transition happen – maybe that’s you? Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. What you'll do ✅ Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. Billing and account management: Handle questions related to billing, account updates and contracts. Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages is a requirement. You enjoy helping. You have experience in customer service or another relevant field. You have a customer-oriented mentality and an empathetic attitude. You are able to solve problems quickly , effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. You are interested in our smart products and services , find sustainability an important business aspect and see the relevance of energy-saving solutions. 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and w...