IT Support Manager

IT SUPPORT MANAGER Berlin · Part-time · Office-first WHY NOW European energy costs run 2× those in the US and China. Electricity demand is on track to double by 2050. Volatility and complexity aren't temporary — they are structural. trawa is building the solution: the first integrated B2B energy platform that bundles procurement, energy management, and flexibility steering into one product. Supply, Manage, Flex — together they unlock up to 30% in recurring electricity cost savings, while shifting companies onto renewable energy. We are the fastest-growing B2B energy platform in Europe — active in Germany and Austria today, expanding to a third market in 2027. The window is open, and we intend to own it. ABOUT TRAWA trawa is based in Berlin with ~100 FTE, ~30 of whom work in Product & Tech. We have raised over €35M to date — including a €24M Series A in May 2025 — backed by Balderton, Headline, Speedinvest, AENU, Magnetic, and Tiny VC. All three founders are on board and fully committed to building the utility of the future. YOUR TEAM You will join the Platform team, working day-to-day alongside three software engineers. You will be trawa's first dedicated IT hire — which means genuine ownership, and genuine impact. THE ROLE We are looking for a hands-on, security-minded IT professional to join as our first dedicated IT Support Manager. You will: - Give every trawa employee a secure, reliable, and well-configured working environment from day one - Support trawa's security and compliance posture — executing the operational layer while Engineering leadership owns governance and risk - Enable the company to scale confidently with robust access controls, device management, and audit-ready evidence 90-DAY GOALS WEEKS 1–6 — ONBOARDING - Well embedded in the team, with strong working relationships across Engineering, Operations, and People - Confidently operating the core IT toolset day to day: MDM platform, Vanta, and endpoint security tooling - Initial review of trawa's ISO 27001 control status complete, with a prioritised improvement plan agreed with Engineering leadership MONTH 3 — RAMP-UP - Access management running on least-privilege principles, with reviews meeting all ISO 27001 requirements - Employee onboarding and offboarding running end-to-end with documented, repeatable workflows — no open access or device issues - Improvement opportunities from the initial review actively in progress, with clear ownership and timelines tracked in Vanta RESPONSIBILITIES HARDWARE & CONFIGURATION - Provision and manage employee devices (laptops, monitors, peripherals) across the full lifecycle: procurement, setup, tracking, and offboarding - Handle day-to-day IT support — software installs, connectivity issues, account troubleshooting - Own the hardware asset inventory - Set up and maintain meeting room AV and conferencing equipment SECURITY & COMPLIANCE (ISO 27001) - Support maintenance of trawa's ISO 27001 certification through compliant operations and thorough documentation - Manage relevant controls in Vanta, our compliance platform - Maintain compliance with security policies (Acceptable Use, Password Policy, Incident Response) in collaboration with Engineering leadership - Support external auditors during certification cycles with evidence packages and control walkthroughs - Run phishing simulations and coordinate security-awareness training across the company - Identify and escalate security gaps to the appropriate owner IDENTITY & ACCESS MANAGEMENT - Provision and de-provision access across SaaS tools during onboarding and offboarding - Own SSO / IdP configuration and enforce least-privilege access principles - Conduct access reviews as required ENDPOINT SECURITY & MDM - Own and operate the MDM platform, ensuring configuration aligns with compliance requirements - Monitor endpoint security alerts from EDR / AV tooling - Maintain device compliance at all times WHAT YOU BRING - 2–5 years of experience in a corporate IT, IT security, or