Customer Success Manager

ABOUT US 1mind is a platform that deploys Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain equipped with deep technical and product knowledge. They can lead unlimited, simultaneous conversations 24/7, meeting buyers when they are most active and engaged. Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. They live across websites, inside your product, can join live calls as active participants, and work alongside your team in deal rooms. 1mind Superhumans integrate seamlessly into existing workflows, scale instantly, and drive measurable impact by growing revenue, reducing headcount, accelerating pipeline to closed-won, and creating a more delightful buyer experience. THE ROLE We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals. You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows. You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts. WHAT YOU’LL DO - Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success - Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve - Partner with customers to define success criteria and connect product usage to meaningful business outcomes - Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams - Lead renewals with a proactive, value-driven approach and identify expansion opportunities - Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps - Share customer insights internally to influence product direction and help scale repeatable success practices - Operate with a strong bias to action and comfort navigating ambiguity EXPERIENCE - 5+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles in B2B SaaS - Experience managing complex customer relationships with multiple stakeholders - Experience supporting renewals, retention, or customer growth initiatives WHAT WILL HELP YOU THRIVE - Clear communicator with a consultative, customer-first approach - Comfortable connecting product adoption to customer value and outcomes - Enjoys owning work end to end and taking accountability for results - Strong organizational and project management skills - Thrives in fast-moving, ambiguous environments - Curious about AI and motivated by helping customers succeed PREFERRED SKILLS - Experience with enterprise B2B customers and GTM-focused use cases - Familiarity with AI, automation, or marketing automation platforms - Knowledge of of marketing orchestration and attribution software and reporting - Experience using tools like Salesforce, JIRA, Slack, ChatGPT - PMP, CSM, or similar certification is a plus WHY JOIN US - Be at the forefront of AI-powered GTM operations - Shape the future of how humans and AI collaborate in high-stakes business environments. - Work alongside a team of builders at the forefront of AI, product design, and GTM innovation. - Design for a product that lives at the intersection of visual design, voice, motion, and intelligence. - Remote-first, fast-moving culture with ownership, autonomy, and impact from day one. - Increase your network of Superhumans! Location: Remote, US-based. Applicants must re