Implementation Consultant

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We’re seeking an experienced implementation engineer to join our team and help us build our modern service management platform. This is a hybrid position based out of our Bangalore . We offer competitive pay to employees and practical benefits for their whole family. If this sounds interesting to you, read on. What this is about (role) The Implementation consulting team at Atomicwork works as a bridge between customers, sales, product, and engineering teams to ensure our customers' successful onboarding, expansion, and renewal. As an Atomicwork Implementation consultant, you’ll be responsible for supporting our customer success team to help our customers maximize the benefits of Atomicwork. This includes scoping and designing ESM solutions. We seek a bright, motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done. While the role is technical, you'll have the opportunity to work with our customers and internal teams daily. In addition, you'll be relied on to demonstrate initiative and the ability to seek out relevant information, along with operating with a sense of urgency to meet potential customer needs, whatever they may be. What we’re looking for (qualifications) We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work. Strong technical background with experience in relevant technologies and software. Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge. Customer-first behaviour Strong verbal, written, and presentation skills Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic, and with a “can do” attitude Ability to travel up to 50% Must be ready to work during US time zones What you’ll do (responsibilities) Design, architect, and develop tailored solutions to meet customer-specific requirements. Work with customers to conduct detailed requirements analysis, understand and formally document the requirements. Be the trusted ESM advisor to clients, providing best practice guidance and recommendations to implement Atomicwork. Train customers on the Atomicwork platform to ensure best practice implementation of ESM solutions. Develop long term relationships with clients technical teams to ensure solution success. Work closely with the product and engineering team to drive customer requirements into the roadmap. Become a power user of the Atomicwork Platform and be able to design and implement functional and technical elements. Why we are different (culture) As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone. Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance. Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution. Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks. Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth. Impatience: We r