QA Manager

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com . As a QA Manager at Bitwarden you will lead the quality efforts that guide the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity and velocity of the QA team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the total quality process and contribute directly to the culture of quality within Bitwarden through hands-on testing, process improvements, departmental outreach, and mentoring. This person will hire for and directly manage a cross-functional team of quality engineers focused on support, product development, automation and performance testing. This person will help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs. This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Hire and develop our team of cross-functional QA Engineers Set and report on measurable goals and objectives for the team Set weekly or daily priorities for the QA team and individual team members With feedback from the team, leadership and external stakeholders, own the quality process, procedures and decision support for product development and delivery Evaluate, recommend, and implement testing tools to help facilitate team success Provide a point of technical escalation and knowledge to help resolve issues and technical hurdles the team may encounter Facilitate and encourage collaboration through team meetings or other communication channels as necessary as well as conduct team-building activities Report on team progress, status and roadblocks to management from the QA lens Advocate for and on behalf of the QA team and the total quality management of Bitwarden’s product, process and organization Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities Perform annual or semi-annual performance reviews when required Perform hands on testing and support when necessary Participate in code reviews, learning and spreading technical knowledge Actively participate in backlog grooming, planning and delivery activities Help maintain or review automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs Become an expert and authority on the entire Bitwarden product, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more WHAT YOU BRING TO BITWARDEN Leadership skills: Ability to inspire and provide vision direction Experience building and growing successful teams Management or team lead experience from a previous technical position Propensity towards leadership and mentoring Interpersonal skills: Ability to form good relationships with other leaders in the company A strong sense of empathy and the ability to advocate for others Collaborative and adaptable mindset Openness and authenticity combined with excellent communication skills Analytical skills: Strength in evaluating the suc