Account Manager, LATAM

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM. As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across the region. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment. Key responsibilities: Account Management & Growth: Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities Identify and cultivate relationships with decision-makers and influencers within client organizations Navigating Sales stages and quota achiever: Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome Cross-functional collaboration: Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs Communicate client feedback and insights to internal teams to help shape product development and feature prioritization Effective communication strategy: Versatile communication strategies: skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders Clear and tailored messaging: ensures all communication is professional, concise, and customized to the audience's needs Market understanding & Strategic Initiatives: Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio WHO YOU ARE Bachelor’s degree in Business, Marketing, Communications, or related