Senior AI Success Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition. WHAT YOU'LL DO Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations Work with implementation and data science teams to drive the success of AI use cases with our customers Work closely with the Braze sales team to drive renewals & upsell opportunities Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition Serve as strategic partners to guide our customers in maximizing business value from their use of Braze Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting Synthesize and communicate stories based on customer insights Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap WHO YOU ARE Be the face of the company, working alongside our customers to help them succeed. Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action. Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching. Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual Structured and organized: you can structure a plan, align stakeholders, and see it through to execution Clear communicator: You can express yourself clearly and persuasively, both in writing and speech Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. 20% travel