Senior Business Operations Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Senior Business Operations Manager, you will drive the tactical execution of cross-functional projects, with a particular focus on go-to-market and revenue initiatives. Main responsibilities: Manage Strategic GTM Programs: take end-to-end ownership of high-visibility initiatives, core tracking milestones, and strategic programs across the go-to-market organization Solve Problems Consultatively: act as a trusted partner to revenue leadership by dissecting complex operational issues and presenting clear, actionable solutions Align Cross-Functional Teams: establish clear, structured workflows to keep busy stakeholders and business leadership aligned to critical deadlines Deliver Data-Driven Insights: maintain accurate process documentation and share analytical insights with leadership to guide strategic decision-making Implement AI and Automation: identify manual bottlenecks and deploy generative AI tools to streamline workflows and increase overall program velocity WHO YOU ARE 5-7+ years of experience in Business Operations, Revenue Operations (RevOps), or GTM Program Management within a fast-paced SaaS environment Strong Executive Presence: you are highly collaborative but completely comfortable putting yourself out there to engage with senior leadership, raise concerns, and drive alignment High Autonomy & Strategic Ownership: you have a proven track record of acting with a high degree of independence, meaning you are completely comfortable shaping a path forward and defining strategy with limited oversight Native to Project Management tools like Jira and/or Asana to build out dependencies and track massive timelines #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.