AV Associate

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. The AV Associate is responsible for the day-to-day setup, operation, and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings, executive presentations, and corporate events, ensuring that all conference room technology, event spaces and video conferencing platforms remain reliable and user-friendly. You will also assist in troubleshooting and collaborate with the Service Desk team and AV engineers to support our global AV infrastructure. This is an in-office position, with discretionary work from home by the manager. WHAT YOU'LL DO Provide technical support to the organization for AV infrastructure-related issues Perform preventive and corrective maintenance on Conference Rooms and event space systems Set up, test, and operate AV equipment for meetings, conferences, presentations, and events Assist in creation and reviewing of maintenance schedules, troubleshooting guides, and runbooks for AV equipment Collaborate with stakeholders to understand their AV needs and requirements for events and meetings Assist with developing system schematics, drawings, and documentation Manage AV-related tickets and the AV calendar Maintain and organize AV equipment inventory Assist with the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions Perform system testing, calibration, and optimization to achieve optimal performance and user experience Stay at the forefront of AV technology advancements, continuously learning about new products, solutions, and industry trends Some travel may be required WHO YOU ARE Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or related field (or equivalent experience) 2–3 years of experience supporting AV systems and live events Experience with UCC Platforms such as Zoom, Google Meet, and Streaming platforms such as Riverside and Goldcast Experience with video production switchers and digital audio consoles Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including technical and non-technical audiences BONUS Certifications: CTS (Certified Technology Specialist ) certification or equivalent is strongly preferred For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $65,000 and $81,000/year with an expected On Target Earnings (OTE) between $72,000 and $90,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. WHAT WE OFFER Braze benefits vary by location, and we encourage y