Workplace Experience Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT TO EXPECT We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Berlin office and play a key role in the region's ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives. As our Berlin office expands, we’re looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Regional Manager, Workplace Experience - EMEA. Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Berlin employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week. WHAT YOU’LL DO Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience. Deliver exceptional customer service to all who enter the Berlin office, upholding Braze’s high standards of hospitality and helping create a workplace where employees feel connected, supported, and empowered to do their best work. Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for Berlin employees. Own the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, ensuring a high-quality and consistent employee experience. Create and deliver engaging workplace communications for the Berlin office, keeping employees informed about upcoming events, office updates, workplace initiatives, amenities, and key announcements. Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements. Lead the new hire onboarding experience locally by facilitating in-person orientation, delivering engaging office tours, and fostering meaningful local connections. Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools, including strategies related to hybrid work. Build and maintain strong relationships with key business partners (e.g., IT, Finance, Employee Experience), acting as a trusted advisor on workplace matters. Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the Berlin team. Manage vendor relationships, schedule repairs, and ensure partnerships with best-in-class suppliers, with a focus on diversity and inclusion. Serve as the primary liaison with building management, ensuring smooth communication and efficient resolution of any facili