IT Associate

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Braze, Inc. is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office. Conduct audits of conference room equipment. Ordering and maintaining an inventory of IT assets. This role requires commuting to the office. Responsibilities Provide IT technical support to employees in-person and remotely Troubleshoot hardware and software issues, supporting our Mac endpoint deployment Provide In-office AV support managing conference room equipment and supporting live events This position will require being in the office up to 5 days per week (with occasional travel to other office locations) While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift. Support account provisioning and de-provisioning via Okta and Google Workspace Supporting new employee onboarding sessions Write knowledge base how-to articles to support and educate employees Manage our deployed computers, and mobile devices via JAMF and Google MDM Manage the procurement of IT hardware and software Basic troubleshooting of wired and wireless networks Who You Are A self-starter ability to multitask, prioritize issues based on severity and work independently Maintains high attention to detail and follows a task to completion Approach users' issues with empathy Ability to communicate clearly with users directly via email, chat, and video conferencing Demonstrate excellent writing skills Ability to troubleshoot and administer Apple computers and mobile devices Basic understanding of wired and wireless networks Experience with Google Meet and Zoom device configuration and troubleshooting 3-5 years of providing technical support WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunit