Shift Supervisor (Portugal)

About Cleerly We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives. About the Role The Shift Supervisor (SS) serves as the primary architect of operational stability during the shifts. This is a non-people management role, centered on strategic workflow and capacity governance. Reporting to the Planning & Support Team Manager, the SS provides centralized tactical oversight, tasked with safeguarding operational integrity through proactive risk mitigation and real-time process adjustments. Responsibilities Real-Time operational management: Continuously monitor operational dashboards to maintain total visibility over workflow stability. Predictive Risk Mitigation: Identify potential performance bottlenecks and implement preemptive interventions to safeguard TAT (Turnaround Time) and RFT (Right First Time) benchmarks before they are compromised. Capacity & Queue Governance: Execute demand-capacity balancing by aligning queue volume and complexity mix with available technical resources, ensuring optimal throughput. Decisive Operational Authority: Exercise absolute mandate over shift logistics. Tactical Stakeholder Alignment: Act as the primary liaison between the Planning and Support Team and the execution team, exerting influence to align priorities with Group Leaders without a direct reporting hierarchy. Seamless Operational Transition: "End of Shift" handover, documenting critical work-in-progress, technical instabilities, and backlog status to ensure zero-risk continuity for the incoming cycle. Continuous Process Excellence: Drive operational efficiency by identifying systemic friction points and leading or contributing to Lean-based improvement proj