Technical Account Manager Architect - AMER

About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! NOTE: This person can be remote in North America. This role can require regional travel as required for on-site customer visits. The Technical Account Manager ("TAM") Architect role is a part of our Support Services department and Consultative group, reporting into our regional Consulting Manager based in the region. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions, working with a set of customers to provide consultative support, escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases) while we scale. A TAM Architect will be successful in the role if they provide the following aptitude and approach: Highly technical with a focus on providing useful solutions to our users, customers, and prospects Great communicator with team members and customers Consulting, support, and project management skills and background 50% of the work will be case-initiated consultative support of strategic users/customers/prospects 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership) Some on-site regional travel will be required, estimated currently at up to 35% of the time What you will do: Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs Provide architectural, technical, and migration guidance and assistance Lead projects, escalations, and meetings to enable ongoing user/customer success Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment Assist with hiring and mentoring new team members Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs What you bring along: 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS") Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams A mindset of teamwork,