Lead Solution Engineer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization. RESPONSIBILITIES Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor. Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users. Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification. Assist prospects and customers with business assessments (POCs, Pilots). Craft content to show customers how to leverage Gong for specific use cases. Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases. Solution complex business and technical requirements and explain them in simple terms. Assist with RFPs and questionnaires in the context of sales cycles. Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line. Partner with and support Marketing on demand gen activities (webinars, conferences, events). Contribute reusable assets to the Sales Engineering team and the company at-large. Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies. QUALIFICATIONS 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience. Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems. Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus. Understanding of security and privacy pertaining to SaaS systems. Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization. Excellent verbal and written communication skills. Strong interpersonal and teamwork skills. Able to make the complex sound simple! PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(