IX Mid Market & Commercial Revenue Architect Manager

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Manager of Mid Market Revenue Architects at Gong, you will lead a team of strategic partners to our mid-sized customers. Your team is focused on driving revenue transformation from Gong’s AI Operating System. You’ll coach your team as they guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will ensure your team combines a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by your team's activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion). This particular leadership role will join our new Industry Expansion (IX) team, focused primarily on customers in the Financial Services and Healthcare industries. You will be joining a "startup within a startup," leading the effort to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment. RESPONSIBILITIES Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization. Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries. Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes. Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment. Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value. Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR. Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey. QUALIFICATIONS 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company. 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation,