Senior Consultant - Adoption Services

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Senior Consultant, Adoption Services Gong’s Adoption Services organisation is evolving rapidly as we scale our post-activation customer experience globally. As Gong continues its growth journey, customers are increasingly looking for strategic partners who can help them operationalise AI-powered revenue workflows, embed Gong deeply across their go-to-market teams, and drive measurable business outcomes over the long term. Adoption Services is Gong’s post-activation services organisation, combining strategic advisory, platform optimisation, operational excellence, and continuous enablement to accelerate customer adoption and revenue impact. Through multi-year partnerships, the team helps customers maximise the value of Gong by embedding the platform into daily workflows, strengthening revenue processes, operationalising AI capabilities, and driving sustainable behavioural change across revenue teams. Within Adoption Services, the Senior Consultant plays a critical role as a trusted advisor and strategic partner to customers. You will lead ongoing discovery, optimisation, governance, and transformation workstreams — helping customers continuously evolve their revenue operations while ensuring Gong remains embedded in how teams forecast, coach, prospect, engage, and execute. Responsibilities Lead discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges. Serve as a trusted advisor to customers, bringing revenue domain expertise, operational best practices, and AI workflow knowledge to every interaction. Translate forecasting, pipeline management, coaching, and sales engagement practices into scalable platform strategies aligned to customer workflows. Develop polished, enterprise-grade deliverables including strategic roadmaps, process maps, governance frameworks, and executive presentations. Partner with customers to define business outcomes, map those outcomes to effective revenue workflows, and align Gong capabilities to maximise adoption and impact. Help customers operationalise AI-powered workflows across forecasting, coaching, prospecting, and revenue execution. Collaborate closely with Engagement Managers, Technical Architects, Product, Support, and Customer Success to deliver aligned customer outcomes. Consult on change management, governance, and adoption strategies to support long-term scalability and sustainability. Manage engagements to scope and timeline, proactively identifying and escalating risks where required. Contribute to practice development by refining methodologies, frameworks, and consultative playbooks that support scalable growth across Adoption Services. Qualifications Required 6+ years of experience within a go-to-market organisation or consulting environment, with experience in forecasting, pipeline management, sales engag