Director, Revenue Transformation

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. In this role, you will be directly responsible for ensuring the success of Gong’s largest clients by providing strategic guidance, driving customer transformation journeys, and building long-lasting relationships with key stakeholders. You will work closely with the Sales and Customer Success teams to align Gong’s solutions with the revenue goals of senior leaders, guiding our enterprise customers from point solutions to long-term, autonomous revenue AI transformation. You will leverage Gong’s maturity model to assess clients’ current revenue operations, uncover challenges, and help develop multi-year roadmaps that drive business outcomes. By collaborating with various internal teams, including Sales, Product, Implementation, and C-suite executives, you will play an instrumental role in transforming Gong's relationships with its largest customers, ensuring that we are delivering sustainable value at scale. We are looking for someone with a strong history of consulting senior leaders towards achieving strategic business goals and driving tangible outcomes. This experience could come from being a senior leader in a Fortune 500 type organization that has led large, transformative projects and can distill lessons learned into repeatable consultative engagements. Alternatively, you may have experience as a senior level strategic consultant who desires working with a world-class SaaS organization. RESPONSIBILITIES Build and maintain trusted advisor relationships with VP to C-suite revenue leaders, guiding them through their Gong transformation journey and ensuring long-term success, specifically their customers renewal journey. Lead high-level, consultative discussions with customers to uncover their most pressing revenue challenges and opportunities, leveraging Gong’s platform and solutions to transform their revenue operations. Use Gong’s maturity model to assess and identify gaps in customers' revenue operations, then design customized, long-term roadmaps to help them achieve their revenue objectives. Work closely with Sales, Account Management, Product, Marketing, and other internal teams to align customer needs with Gong’s strategic objectives and ensure effective cross-functional support. Create, execute, and optimize long-term strategic plans for each customer, focused on driving business outcomes and ensuring measurable ROI from Gong’s solutions. Work with client executives to drive alignment on revenue goals, ensuring Gong’s solutions are positioned as central to their long-term growth strategy. Engage with multiple stakeholders across various client business units, ensuring buy-in and alignment at every stage of the transformation process. Help ensure Gong's annual revenue targets are met by fostering growth in large accounts, focusing on retaining and expanding business with multi-million-dollar deals. QUAL