Senior AI Transformation and Operations Engineer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is seeking a Senior AI Transformation and Operations Engineer who can operate at the intersection of business transformation and technical execution. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation, defining the AI strategy that creates sustainable competitive advantage while ensuring our enterprise AI operations are governed, consistent, and scalable. You will partner cross functionally across Talent, Sales, Support, and Go-To-Market to identify the highest value AI opportunities, then drive them from concept to measurable business outcome. At the innovation level, you will shape high-level AI objectives and build proof-of-concepts that demonstrate real ROI. At the operations level, you will ensure our enterprise AI spend delivers maximum value. This is an individual contributor role designed for a "scrappy builder" who thinks like a business strategist and executes like an engineer. RESPONSIBILITIES Innovation AI Use Case Identification: Identify the internal AI use cases that drive the most value Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling. Business Partnership Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forward. Operations (The "Guardrails") AI Stack Operations: Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token management AI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals) Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates. QUALIFICATIONS The Persona: You can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle) Technical Depth: Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs). Scrappy Builder: You have a "hands-on-keyboard" mentality. You can take an idea from a stakeholder and turn it into a working agentic workflow without needing external engineering resources. Business Acumen: Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders. YOU ARE EXPERIENCED WITH Orchestration: Experienced with LangChain, or similar agentic frameworks. AI Tooling: Prompt Flow, Vector Databases, and API integration. Data & Analytics: Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.). PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental H