Engagement Manager

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong. We are seeking someone that is located in the New York City, Chicago, Austin or Lehi hub location. RESPONSIBILITIES Lead all aspects of implementations for Enterprise Gong customers. Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met. Manage competing priorities effectively across multiple customers and SOW-based projects. Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards. Execute discovery workshops to map customer use cases to the Gong platform. Provide regular communications (verbal and written) to leadership, project teams, and customers. Identify and mitigate engagement risks. Handle and control project scope. Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery Ability to gather requirements and issue change orders as appropriate. Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales. Facilitate identification, internal communication, and remediation for product issues. Ideate and develop new program deliverables that help improve existing team process Opportunistically present with sales on positioning Professional Services packages Contribute and provide feedback to the Gong implementation methodology QUALIFICATIONS 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus. 4+ years of professional consulting experience, preferably in Enterprise software. Attention to detail and ability to prioritize and plan effectively. Proven ability to influence change within customer organizations. Excellent instincts and ability to interface at a senior level with ease. Understanding and experience in sales strategy. Experience with SaaS applications that support Enterprise business processes. Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred). Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually. Understand business and organizational complexity at large strategic