Co-Op Student - Customer Experience

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role We’re looking for a Customer Experience Co-Op Student to join our Customer Experience team. This position will be reporting to the VP, Customer Experience , and is for the September 2026 - December 2026 co-op term. What You’ll Do Customer Analytics & Insights – Analyze customer health data, support ticket trends, and product usage patterns to identify risks and growth opportunities across the book of business, while supporting CSAT and NPS analysis through trend tracking, segmentation, and insight generation Reporting & Data Visualization – Build and maintain dashboards and reports using BI tooling, enabling CSM and Support leadership to monitor performance, access key metrics, and make data-informed decisions Data Operations & Workflow Optimization – Design and document repeatable data workflows and processes that reduce manual effort, improve data consistency, and scale analytical capabilities across the CX organization AI & Automation Enablement – Partner with CX and AI stakeholders to prototype and test AI-assisted workflows (e.g., ticket classification, response drafting, trend summarization), evaluate relevant tools, and contribute to prompt libraries, testing frameworks, and lightweight automation solutions Stakeholder Support & CX Enablement – Support ad hoc data requests, translate business questions into structured analysis, contribute to QBR preparation through account-level reporting, and maintain process documentation and knowledge base content to enable team effectiveness What You Bring Current enrollment in a post-secondary program with a Canadian institution in Business Analytics, Computer Science, Data Science, Information Systems, or related field Prior exposure to AI tools (ChatGPT, Claude, Copilot, etc.) in a business or academic context is a plus Experience with CRM or customer service platforms (Salesforce, Planhat, etc.) and BI tools (Tableau, Power BI, Looker, etc.) are considered assets Familiarity with the SaaS, healthcare tech, or other customer-facing environments are bonuses Experience with digital productivity tools (Microsoft 365, Google Workspace, or similar) Clear and concise communication skills with the ability to convey ideas effectively in both written and verbal form Active listening skills, demonstrating attention to stakeholder needs, the ability to ask clarifying questions, and confirm understanding before acting The ability to build relationships across different business functions and show a team-oriented attitude Proactive communication and willingness to flag issues early, provide regular progress updates, and the confidence to escalate blockers without prompting Ability to thrive in a collaborative, fast-moving environment Compensation: $21.67 – $31.53 CAD per hour (as determined by work term) This role requires working onsite in our Cambridge office (96 Grand Ave S Unit 101, Cambridge, ON N1S 2L9) two days per week . Why You’ll Love Working Here Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers . We want to ensure that every qualified individual has an equal