Operations Manager, V Corps

ABOUT ONEBRIEF Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in Fort Knox, KY ABOUT THE JOB At each major headquarters under your responsibility, - Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. - Build strong relationships and trust with customers, positioning yourself as a trusted member of their team. - Rapidly expand product usage until the most important and impactful workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible. - Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. - Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. - Understand, request, and effectively leverage Company resources to meet the goals of the Company. - Instill the Onebrief brand image. - Enable our expansion to Allies and Partners. - Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed. You will also: - Lead or support exercises. - Use your observations of our users to recommend product improvements. - Provide face-to-face and remote customer support. - Develop an understanding of customer social dynamics in order to support renewals and future sales. - When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. - Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands. To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals? You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? ABOUT YOU - You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and see you as a valuable member of the team. - You deeply understand how military staffs function at echelon and want to apply that within V Corps. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers. - You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the client's first expos