Product Operations Manager, AI & Systems

About Ontra Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important. Our Culture Ontra is built for people who want real ownership from day one in a remote-first environment that’s built to support it. Our customers are sophisticated, and our work reflects that. AI is engrained in how we work, and curiosity about it is part of who we are. Ontranauts are sharp, genuinely collaborative, and invested in each other's success. They are excellent at what they do and even better to work with. That combination is rare, and we don't take it for granted. Learn more about our values https://www.ontra.ai/careers/#our-values. About the Role Ontra is seeking a Product Operations Manager, AI & Systems, reporting to our Manager, Product Operations. For this job, we are currently only hiring candidates based in the United States. For more information on where we employ, please see below. We’re looking for someone excited to design and optimize operational systems, enhance AI-enabled workflows, identify and resolve workflow friction, and establish clear operational standards to elevate our legal technology products to new heights. If you are a dynamic, systems-oriented operator with a passion for applied AI, a talent for translating ideas into scalable solutions, and a data-driven approach to problem-solving, we’d love to get to know you! What You’ll Do - Operational System Design: Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products. - AI Prototyping & Automation: Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development. - Workflow Optimization: Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards. - Tool Evaluation & Collaboration: Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions. - Cross-Functional Coordination: Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects. - Implementation & Impact Measurement: Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement. What You’ll Bring - Experience: 3+ years in Product Operations, Engineering Operations, Technical Program Management, or similar roles. - AI and Workflow Automation: Competence in applying AI tools to prototype or automate workflows. - Operational Systems Optimization: Proven ability to build or enhance operational systems tailored for technical teams. - Tooling Ecosystems: Demonstrated experience in evaluating and implementing tooling ecosystems effectively. - Technical Fluency: Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools. Pay Transparency Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Some positions may be eligible for addition