Sr. Product Designer

The Team + The Role Pendo is defining AI transformation for enterprise software. With over 14,000 customers, 900 million users globally, and more than a decade of product usage data, the platform combines analytics, qualitative feedback, and in-app guidance into a unified experience that helps organizations turn insight into action. AI-first innovation is central to how Pendo is building next, with active investments across Agent Mode, Predict, and Agent Analytics. The Product Design team supports the full platform ecosystem and is accountable for creating a cohesive customer experience. As a Senior Product Designer, you will own design execution end-to-end for assigned product areas. You will partner closely with product and engineering leaders to turn customer insight into clear, well-reasoned design decisions that engineering can build with confidence. This role leads co-design with customers, prototypes before engineering investment, contributes to backlog prioritization, and ships experiences tied to measurable outcomes. AI tools are expected to be part of the daily design and prototyping workflow from day one. This role is based in our Sheffield office. What this looks like day-to-day Customer co-design: Lead and facilitate co-design sessions and feedback workshops with stakeholders, customers, and design partners throughout the development lifecycle. Translate what you hear into specific design decisions and document the connection between customer insight and shipped product. Design execution: Own design end-to-end for assigned initiatives, including problem framing, user flows, detailed UI, and engineering handoff. Deliver work that is consistent with Pendo’s design system and ready to build without avoidable correction cycles. Backlog contribution: Contribute to product backlog prioritization for assigned initiatives by bringing a clear design and customer perspective to tradeoff decisions. Flag when an item lacks enough design definition to be built well and help clarify the path forward. Prototyping and validation: Build prototypes ranging from low-fidelity mockups to higher-fidelity interactive flows to validate direction with customers or stakeholders before full engineering investment. Use findings to sharpen scope, identify edge cases, and inform build decisions. AI-assisted workflow: Use AI tools, including Cursor, Claude Code, or equivalent tools, as active parts of the design and build workflow. Apply them to prototyping, interface exploration, and reducing the gap between design intent and shipped product, then document and share what is working with the team. Go-to-market support: Partner with Product Marketing and the product lead on feature launch preparation. Contribute design and product context to launch materials and coordinate on launch timing and readiness. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Designers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3 or more years of product design experience with demonstrated end-to-end ownership of shipped software features in a B2B or enterprise SaaS context. A portfolio that shows complete design work, including problem framing, user flows, detai