Engagement Manager

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is growing, and with that growth comes increasing complexity in how we serve our most strategic customers. We're looking for an Engagement Manager to help us execute on our highest-priority accounts—organizations where Postman is placing a significant revenue bet and where the depth of our engagement directly determines whether we win. As an Engagement Manager, you will be deployed to a focused portfolio of strategic accounts. You'll partner closely with Account Executives to translate account strategies into structured adoption programs, driving real outcomes for customers and real results for Postman. This isn't a relationship management role—it's a technical program execution role. You'll own the plan, coordinate the people, and keep everything moving from kickoff through to measurable value realization. This role is ideal for a seasoned program leader who thrives in complexity, communicates clearly at every level of an organization, and knows how to turn ambiguous customer goals into concrete, trackable progress. What You'll Do Success Planning: Work with the customer and Account Executive to co-develop a structured success plan with clear milestones, timelines, stakeholders, and success criteria. Translate customer business goals into an actionable program roadmap. Program Management and Execution: Coordinate cross-functional delivery across customer teams and internal Postman resources. Track milestone progress, identify and escalate blockers, and maintain momentum throughout the engagement lifecycle—from discovery through to exit. Business Reviews and Value Demonstration: Lead executive and business reviews in partnership with the Account Executive, presenting measurable adoption progress and quantifiable outcomes. Own the content and narrative; bring the data to life. Stakeholder Alignment and Expansion: Build and maintain organizational maps across your accounts. Drive multi-threaded engagement to accelerate time to value and identify expansion opportunities. Surface actionable insight to the AE to inform commercial strategy. CSE Coordination: Identify where deeper technical activation is needed and engage Customer Success Engineering. Retain coordination ownership throughout, ensuring no dropped handoffs and clear progress tracking. Risk and Momentum Management: Monitor engagement health, surface risks early—whether organizational, technical, or strategic—and equip the account team to respond before issues become problems. About You Experienced Program Leader: 8+ years of experience in program management, enterprise customer success, or strategic consulting in a technical B2B SaaS environment. You've managed complex, multi-stakeholder initiatives and know how to keep them on track. Structured and Strategic: You naturally translate ambiguity into plans. You build frameworks without being rigid, and you know how to adapt when things change. Executive-Ready Communicator: You're confident presenting to senior stakeholders and comfortable distilling complex progress into crisp narratives. Written and verbal communication are both strengths. Commercially Aware: You