Senior Renewal Representative

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a proactive and detail-oriented Senior Renewal Representative to own the customer renewal experience in a fast-moving SaaS environment. In this role, you’ll be responsible for managing the full renewal cycle across a portfolio of customers—ensuring timely renewals, identifying expansion opportunities, and minimizing churn. As a key revenue contributor, you’ll work closely with Sales, Post Sales, and Product teams to deliver a seamless and value-driven renewal process that aligns with product usage and customer goals. What You’ll Do Manage a high volume of renewal opportunities across multiple customer segments for the APAC region. Proactively engage customers to confirm intent to renew, answer questions, and communicate the value they’re receiving from the product. Collaborate with Sales on more complex or strategic renewals. Partner with cross-functional account teams and channel partners to assess customer health, identify risks, and implement proactive action plans that drive successful, on-time renewals. Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate. Use product usage data and customer health metrics to prioritize outreach and inform renewal strategies. Prepare and send quotes, process purchase orders, and manage billing/contract logistics in coordination with RevOps and Finance. Track all activity and forecast renewals accurately using CRM tools (e.g., Salesforce, Clari). Contribute to ongoing improvements in playbooks, messaging, automation, and processes to scale renewal outcomes. About You 4+ years of experience in renewals or customer success—ideally in a SaaS company. Language skills: Malay, Cantonese, Mandarin Willing to work APAC hours as needed for customer calls/meetings Experience managing a book of business with high transaction volume. Strong communication and negotiation skills, with a customer-first mindset. Comfortable using tools like Salesforce, Stripe/Billing platforms, and similar platforms. Highly organized with strong attention to detail and follow-through. Preferred Qualifications: Experience in a PLG model with freemium, usage-based, or self-serve customer motions. Familiarity with tools like SalesForce or similar platforms. Strong understanding of SaaS contracts, licensing, and billing structures. Key Performance Metrics (KPIs): Renewal Rate (Gross & Net) Churn Rate On-Time Renewal % Renewal Pipeline Coverage & Forecast Accuracy What Else? In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themse