Technical Architect, Professional Services

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced Technical Architect to join our Professional Services team. This role plays an integral role in guiding our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements. In this role, y ou will also be responsible to: Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities Through professional services engagements, you will: Lead business requirements sessions Develop architectural designs for customer integrations and automations Conduct recipe reviews Advise on unit testing best practices Advise on integration testing and user acceptance testing best practices Conduct production readiness assessments Advise on production deployment procedures Conduct post-live deployment health checks and guidance on recipe and process optimizations Provide thorough knowledge transfer to customer and partner teams Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to a align with customer organizations Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge Develop content to coach our partner ecosystem on Workato delivery best practices Requirements Required Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experience may also apply. 5+ years of technology transformation consulting, including implementation experience with one or mor