Partner Success Manager

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We’re looking for an experienced Partner Success Manager to join our Partner Success department as the first regional hire in APAC. Initially we will hire one role in the region, with a plan to scale the department over time. This person will bring strong Services and Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success (based in North America). This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. This role will be critical in building and scaling the global Partner Success department - creativity and hard work, combined with relevant (and successful) experience are essential. In this role, y ou will also be responsible to: Primary responsibilities (~70% of your time) Own a portfolio of Workato partners and drive them to achieve two primary goals: Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority Partners (GSIs, large SIs, and priority boutique SIs) D eliver consistently high-quality outcomes for our joint customers To achieve these two goals, some of the primary day-to-day activities may include: Scale & mature their Workato practice (the “Program Perspective”) Build strong relationships with key leaders within your Partner organizations Act as a strategic advisor to your partners: Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions Conduct partner QBRs & health reviews Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc): Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”) Help partners win key deals: Work with Partner Sales to guide partners to deliver