Manager, Technical Services

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We’re looking for an experienced Manager, Technical Services to join our Professional Services team here at Workato. If you’re someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you. If that sounds like you, we’d love to meet you. Come help us build something great—together. In this role, y ou will also be responsible to: Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives. Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey. Maximize team productivity by managing resource allocation, utilization, and compliance with standard operating procedures. Develop and coach team members through goal setting, performance management, and continuous enablement by aligning with our standard Technical Services career framework. Recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team. Coach team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps. Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events. Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development. Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership. Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase. Develop deep expertise in Workato’s proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology. Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement. Requirements Qualifications / Experience / Technical Skills 5+ years of leadership experience managing technical delivery teams within a software company, strategic consulting firm, or large-sc