Intern, Customer Experience

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. Your primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results. These efforts will enhance our partners' and customers' journeys and improve our customers' outcomes. In this role, y ou will also be responsible to: Agentic AI-Powered Reporting : Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption. Building Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys. Feedback Analysis : Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends. Feature Enhancement: Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs. Project Support: Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models. Communication and Reporting : Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders. Continuous Learning: Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes and methodologies. Available for collaboration during standard US hours of operation. Requirements Qualifications / Experience / Technical Skills Build Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys. Agent Building : Design and deploy AI age