Accounts & Billing Specialist

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Accounts and Billing Specialist (EMEA hours) to join our growing team. You will be involved in supporting global accounts receivable operations and will report to the Accounts & Billing Manager . In this role, y ou will also be responsible to: Respond to tickets regarding Accounts and Billing requests Respond to accounts and billing-related inquiries from various departments Provision and Upgrade Accounts Includes coordinating with the Sales team and the Implementation team Monitoring of auto provisioning and manual provisioning Processing of churn Book Deals Conduct deal closing walkthroughs Includes analysis of order forms Timely and accurate closing of deals, especially on the month-end and quarter-end Invoicing and billing tool management Includes special invoicing requests and sales tax processing Ensure all invoices are processed in a timely manner every month-end and quarter-end Process renewals and report management Includes coordinating with the Sales team and the Customer Success team Ensure timely collections for all regions (APJ, EMEA, and USA) Handle different payment methods (ACH, Wire, Check, Credit Card) Manage Cadences Manual follow up/escalation Includes coordinating with Sales team and Customer Success team Registration and management for Vendor websites Fill out vendor forms and assist with other finance-related forms Updating and maintaining resources and finance materials Generate reports needed by the finance team Manage all accounting systems to ensure clean records Coordinate with AP Team requests and assist when they have clarifications Attend to the Business Technology Team’s questions and clarifications Create documentation that will be used in the evaluation of new systems and implementation when needed Requirements Qualifications / Experience / Technical Skills Must be a graduate of Business, Finance or relevant degree 1-3+ years of working experience in Accounts Receivable operations Proficient with computers and accounting software and Microsoft Excel Experience working in an IT related company is a plus Experience using Saas billing software is a plus Experience with Salesforce and Netsuite is a plus Soft Skills / Personal Characteristics Strong attention to detail and good analytical skills Responsive to queries and strong work ethic Great time management and organizational skills Ex