Senior Customer Success Manager, Publishers

About Wunderkind: Wunderkind ads are 'behaviorally triggered', meaning that ads are served on a premium list of publishers only when a user is done consuming content. Our proprietary tag is integrated directly on the publisher page to track on-site user behavior - making ' net new' ad placements. How we serve the ad is why we are different from our competitors in-market. Rather than placing an ad in front of someone while they're actively trying to read content, our technology patiently waits until a visitor has stopped reading before rendering our ad on the page. And that patience pays off -- it turns out that when an ad experience respects the user's reason for visiting a page, the user respects the ad experience in return. This unique, brand safe approach to ad experience gives an advertiser's message more attention and greater engagement. About the Role: Wunderkind is seeking a driven and detail-oriented Senior Customer Success Manager (CSM) to join our dynamic Ads Supply team. This is an exciting opportunity to gain hands-on experience in programmatic advertising while working with top Digital Publishing brands. As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. You’ll also contribute to ad management, project management, and cross-functional collaboration to drive measurable results. This is a hybrid role, 2-3 days a week in our New York office. Key Responsibilities Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs. Customer Service & Relationship Management : Provide excellent customer service and spearhead client communications. Strong sense of ownership over client relationships and performance. Project Management: Work with multiple internal and external stakeholders to ensure timely and accurate execution of troubleshooting and expansion tasks Presentation & Strategy Support: Create data-driven presentations and reports to optimize client strategies. Cross-Team Collaboration: Work closely with your team and other internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes. What We’re Looking For Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports. Strong sense of ownership: comfortable taking on the lead role with accounts and being both expert and strategist. Detail-oriented & organized: Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy. Analytical mindset: Comfortable working with data, pulling reports, drawing logical conclusions, and reporting findings to key internal or external stakeholders. Tech-savvy: Familiarity with tools like Excel or Google Sheets, as well as Salesforce, Monday, and Jira. Customer Focused: Confident with navigating complex client conversations. Curious & eager to learn: Excited to continue growing a career in programmatic advertising, data analysis, and client management. Qualifications: 3-5 years of experience working with Digital Publishers with a focus on programmatic monetization. Experience with software like Salesforce, Monday, JIRA, and Looker is preferred but not required. Intellectual curiosity and desire to grow in the programmatic ad space. The base salary range for this role is $90,000.00 to 105,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.