Director of Inside Sales

About the Company: Nivagen is a global company and serves an extraordinary purpose to make a difference in people’s lives by discovering, developing, and delivering the most cost-effective generic prescription drugs and over-the-counter products for the North American market. For a decade, we have stayed true to a core set of values: excellence, integrity, and respect for people. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution, and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. We are also committed to investing in our employees and supporting a culture of well-being through competitive pay, comprehensive employee benefits programs, and training and development resources. Values • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Job Location: Nivaen Pharmaceuticals 3900 Duckhorn Drive, Sacramento, CA 95834 About the Job: The Director of Inside Sales will architect and lead the inside sales organization during a critical phase of Nivagen's growth. This role is responsible for building the team from the ground up and executing high-velocity sales strategies that expand Nivagen's market share in men’s and women’s health, IV therapy, wellness, naturopathic clinics, peptide, and beyond. The Director will create a scalable, metrics-driven inside sales engine that partners closely with Field Sales, Marketing, Finance, and Operations to drive revenue acceleration, strengthen customer retention, and unlock cross-selling opportunities across Nivagen's extensive portfolio. Responsibilities: Sales Transformation Deploy automation to handle routine prospecting, follow-ups, and pipeline hygiene. Implement predictive analytics to forecast prescriber behavior and identify churn risk. Integrate AI tools into CRM for call prioritization, objection handling, and next-best-action insights. Continuously measure ROI and recalibrate for efficiency and adoption. Team Building & Leadership Design a high-velocity inside sales structure aligned to clinic segments (men’s health, functional medicine, aesthetics, primary care, wellness). Recruit, onboard, and retain elite sales talent with healthcare and pharmacy industry experience. Establish coaching frameworks, career pathways, and succession planning to develop future leaders. Create a performance culture with daily huddles, scorecards, and accountability rituals. Scalable Sales Systems & Processes Oversee implementation and optimization of SAP CRM (or equivalent) with strict data discipline. Develop sales playbooks for prospecting, lead qualification, pricing requests, and objection handling. Standardized KPIs: call volumes, connect rates, SQL conversion, close rates, revenue per rep, retention rate. Ensure integration between sales, finance, and fulfillment for seamless customer onboarding. Revenue Growth & Market Penetration Define and enforce aggressive sales targets for new logos, wallet-share expansion, and win-backs. Partner with Field Sales to align territory development strategies and clinic engagement models. Design campaign-based outbound initiatives (e.g., USP797