Technical Application Scientist, Eastern US

WHO WE ARE Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system. Founded based on a transformative technology invented at the University of Washington, Parse has raised over $100 million and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis. Parse Biosciences is based in Seattle, Washington's vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory. THE POSITION As a Technical Application Scientist (TAS) you will be a central influence in delivering a world-class customer experience with a focus on technical troubleshooting and general platform inquiries. As a key member of the Application Support Team, you will assist in the development and continuous improvement of commercial processes and strive to ensure customer success. In this role you will work cross-functionally with several internal teams, including the Field Application Scientists (FAS), Bioinformatics Application Scientists (BAS), Research & Development, Sales, and Marketing teams to ensure customer outreach is conducted in a cohesive and expeditious manner. IN THIS POSITION, YOU WILL: Work within the global Application Support team to provide direct support to customer inquiries and global distributors to include, but not limited to, product information and troubleshooting. Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email) Escalate and resolve customer troubleshooting cases to quickly provide solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed Be the Voice of the Customer (VOC) and distill, quantify, and actively represent customer feedback to internal teams, using your “customer perspective” to advocate for the user experience Lead in-house and virtual technical product trainings for the Sales and Support teams Create educational and instructional content for customers and internal stakeholders Stay up to date in the rapidly evolving field of single-cell genomics and relay observations of market shifts to leadership FOR THIS POSITION, WE LOOK FOR Minimum of a BA/BS in Chemistry, Biochemistry, Molecular Biology or Genetics Minimum of one (1) year of experience in a customer-facing role supporting genomics products Experience with next-generation sequencing platforms and library preparation, cell culture, RNA-Seq A proactive and collaborative approach to problem solving Outstanding communication skills, written and verbal, as well as excellent interpersonal skills Someone who works well in a fast-paced, dynamic environment Proficiency with MS Office and Google Suite (Mail, Calendar), CRM (e.g. Hubspot, Salesforce), and ideally Monday.com (or similar for project management) Knowledge of gene expression data analysis, analysis tools, basic command line knowledge is highly desired JOB CONDITIONS This position is home office based and will require a reliable internet connection and suitable workspace to fulfill job duties effectively. Regular communication and collaboration with customers and team members will occur virtually through zoom meetings, instant messaging, and email. Travel requirements: This position may include travel on occasion to attend conferences and meetings or training at the company headquarters in Seattle. This position requires extensive computer time. You must be able to work in and around a laboratory environment (when needed for trainings in HQ) Parse Biosciences is proud to be a