Applicant Manager and Viewing Assistant

Role Overview: Your day-to-day workload will be varied, consisting of anything from arranging viewings, taking property details for market appraisals, registering buyers’ requirements and updating our clients on the progress of their property sales, to name but a few. As well as this you will also be assisting the Sales team with carrying out property viewings in and around the Clapham and surrounding areas. If you have a confident and polite telephone manner alongside a strong background in client delivery and administration and are looking for a new challenge, we'd love to hear from you. Please see a full job spec linked below Applicant Manager Job Description Team Overview: Savills' culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance. Key Responsibilities of the Role: A possible, first point of contact for new and existing buyers/ clients Marketing support – setting up property files in readiness for advertising, (including completion of due diligence in line with AML/KYC Savills Policies), coordinating & working with our clients & 3rd party brochure companies, organising property previews for the office based & viewing teams in readiness of advertising. Creating new applicant files and maintaining buyer relationships, for our extensive database Invoicing Contacting warm leads via email and telephone (circa 65% of the role) Creating new applicant files and maintaining buyer relationships, for our extensive database Updating the sales team with potential leads for both active buyers and prospective vendors Screening potential buyers for suitability Professional and respectful manner fitting of a Savills representative Comply with Savills Code of Conduct and Policies. Additional responsibilities: Effective coordination of third party requests such as surveys Supporting the Office Manager with reporting and achieving KPI's Occasional local property viewings Updating solicitors and agents on chain details Skills, Knowledge and Experience: Experience Previous applicant management/negotiator experience welcome, but not essential Skills and Knowledge Proactive: takes initiative within active applicant management Detail orientated: meticulous in sourcing and recording accurate data Strong team player who builds relationships and consults with others, quickly establishes trust and credibility Ability to work concurrently on multiple projects Strong communication skills, both verbal and written Excellent telephone manner, administration and IT skills Strong organisational skills and communication skills both verbal and written Previous sales and/or sales/ administrative experience in a fast-paced environment A great work ethic, with a positive, driven attitude The confidence to initiate quality conversation to extract relevant, information from people Full UK driving licence Assessment applicants can expect during selection 2-stage interview Occupational Behavioural Questionnaire Savills employee offer