Specialist, People Operations

About the Role Reporting to the Director, People Systems & Operations, this role supports the employee lifecycle across four core areas: onboarding and offboarding, HCM administration, benefits support, and employee relations. The ideal candidate will coordinate seamless transitions for new hires and departing employees, maintain data accuracy within the HR information system, assist with benefits enrollment and inquiries, and serve as a first point of contact for day-to-day employee questions. Let’s talk about some of the key responsibilities of the role: Employee Support & Experience Serve as a first point of contact for employee questions across support channels, including the HR mailbox, ensuring timely and professional resolution Manage employee inquiries through shared service channels, identifying recurring issues and opportunities for process improvement Administer employee programs, including recognition and anniversary programs Lead new hire orientation sessions, providing an engaging introduction to the company, policies, benefits, and key resources Onboarding & Offboarding Manage all aspects of the onboarding and offboarding process, partnering with HRBPs, IT, and other departments to deliver a consistent experience implementing process improvements where needed Monitor the background check process, following up with candidates or escalating to HRBPs as needed HCM & Data Administration Oversee employee lifecycle transactions in the HCM, including job and personal data changes from onboarding through offboarding Coordinate payroll-related changes and partner with Payroll to ensure accurate and timely processing Partner with the Benefits team on status changes that impact benefits eligibility and administration Prepare employee letters, forms, and other People Operations documentation in alignment with internal policies Compliance & Records Management Maintain accurate employee and HR records in compliance with relevant laws and regulations Support audit readiness by tracking required notices, forms, and compliance-related reporting Process Improvement & Operations Create and maintain process documentation and support the streamlining of operational workflows Identify opportunities to simplify and automate People Operations processes to improve efficiency and employee experience Support continuous improvement initiatives by documenting current-state processes, identifying gaps, and helping implement scalable solutions Assist with ad hoc projects, including compliance training and related organizational initiatives Establish and maintain strong cross-functional relationships with HR partners and key stakeholders Factors for Success: Bachelor’s degree in Human Resources, Business Administration, or other related discipline or equivalent knowledge and experience required 3-5+ years of experience in HR supporting HR Operations and/or HR Shared Services preferred Knowledge of legal and employment compliance matters as they relate to internal audit and controls, employee-related policies, and procedures preferred Demonstrated proficiency with ADP Workforce Now is highly preferred Strong attention to detail and commitment to accuracy in handling employee data, documentation, and transactions High degree of discretion and sound judgment in handling confidential and sensitive employee information. Demonstrated ability to identify process improvement opportunities and support implementation of scalable solutions Excellent project management and time management skills with an ability to efficiently manage multiple programs, projects, and tasks; highly organized with a systematic approach to accomplishing project deliverables and measuring success tied to business results and employee experience Strong problem-solving experience and capabilities, with a sense of urgency and prioritization in a fast-paced environment Strong customer service focus Demonstrated presentation, verbal, and written communication and interpersonal skill