Operations (RCM)

ABOUT AMPEROS Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you. About the Role We're looking for an Operations Leader with expertise in RCM to build and scale the operational infrastructure behind our AI-powered revenue cycle platform. You'll lead domestic and offshore billing teams, own performance reporting, and act as a trusted advisor to clients — all while working closely with Product and Engineering to push the boundaries of what our AI can do. This is a hands-on role for someone who builds structure, moves fast, and leads by example. What You'll Do - Build and scale internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met - Serve as a trusted advisor to clients, translating operational performance into clear insights and forward-looking recommendations - For workflows not yet automated, oversee collectors and billers and develop the processes that allow them to work quickly and accurately on customer claims - Own reporting across leading and lagging indicators — denial rate, first-pass resolution, A/R aging, cost-to-collect, net collection rate — and act on the data - Monitor AI agent performance across calling, payer portals, and denial workflows; investigate issues and surface trends - Partner with Product and Engineering to expand AI capabilities, share payer-specific insights, and shape platform features - Work alongside engineers to interpret workflow data and identify opportunities to layer in automation What We're Looking For - 7+ years in healthcare RCM, with at least 3 years leading high-functioning teams of 15 or more - Experience building RCM operations from the ground up — not just running a mature org - Proven track record managing offshore billing or AR teams - Strong analytical skills and comfort working directly with data and engineering teams - Bias for action, high ownership, and ability to thrive in an early-stage environment PERKS & BENEFITS - In-person culture at our Flatiron office in NYC with paid lunch and dinner - Flexible hours and time off - Gym stipend - Commuter benefits - Health, dental, vision insurance - 401(k) with matching contribution - Annual offsite OUR VALUES - Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives. - Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures. - Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.