Senior Manager, Accounts Receivable, Credit & Collections

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Senior Manager, Accounts Receivable, Credit & Collections (Americas) About the role Anthropic is scaling rapidly, and so is our customer base. As our commercial business grows across the Americas, we need a senior leader to own credit and collections for the region. You will join our Invoice to Cash (I2C) team and be responsible for the end-to-end credit and collections lifecycle for Americas customers, from onboarding credit reviews through dispute resolution and cash recovery. This is a senior people leadership role with meaningful strategic scope and a strong automation mandate. Anthropic expects its finance function to operate at the frontier of what AI and modern tooling make possible, and credit and collections is a natural place to lead from the front. You will manage a team of managers and analysts, set the credit and collections strategy for the region, and own the automation roadmap that lets us scale cash collection without linearly scaling headcount. You will partner closely with Sales, Legal, Deal Desk, and Customer Success leadership, and help shape the processes, policies, and systems that allow us to extend credit responsibly and collect efficiently at enterprise scale. You will report into the Accounts Receivable Lead and work alongside regional counterparts in EMEA and APAC to drive consistency in how we manage customer credit risk globally. If you enjoy building operational rigor in a fast-moving environment, have a track record of scaling credit and collections functions through automation and AI, and care about doing right by customers while protecting the business, we would love to hear from you. Key responsibilities Set the strategic direction for Americas credit and collections, including portfolio management, aging reviews, and cash forecasting for the region. Own the Americas collections automation roadmap, including segmentation strategy, dunning workflows, self-service payment experiences, and automated dispute routing. Drive adoption of AI across the credit and collections workflow, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses. Lead, coach, and develop a team of credit and collections professionals, including people managers, setting clear KPIs around DSO, aging, collection effectiveness, and automation coverage. Own credit risk strategy for new and existing Americas customers, including credit policy, credit limit frameworks, payment term guidelines, and data-driven escalation of higher-risk accounts. Partner with Sales, Deal Desk, and Legal leadership on contract negotiations involving payment terms, credit exposure, and non-standard billing arrangements. Drive timely resolution of material customer disputes in partnership with Billing Operations, Cash Application, and Customer Success. Develop and refine credit and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on. Lead the Americas rollout and continued optimization of our AR automation platform, including workflow design, integrations with ERP and billing systems, and reporting. Partner with Finance Systems and internal AI tooling teams to identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle. Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership. Collaborate with regional AR pe