Quality Insights Lead

About Us: Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes. As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance. Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors. Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing. About the Role: Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders. Key Responsibilities: - Serve as the primary point of contact for customers following initial onboarding and deployment - Deliver ongoing program updates and operational check-ins to key customer stakeholders - Proactively monitor account health and platform usage to drive adoption and value realization - Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups - Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints - Translate customer goals into platform configurations, success plans, and measurable outcomes - Identify expansion opportunities and partner with Sales on renewal and upsell efforts Location: - This is a remote role that involves occasional travel to client sites as well as Williamsburg, Brooklyn HQ Requirements: - 2-4 years of experience in customer success, solutions, consulting, or technical project delivery - Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making - Ability to drive projects forward within a PMO or structured project delivery environment - Strong written and verbal communication skills; comfortable leading customer-facing conversations - Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders - Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery - Passion for AI, enterprise software, or manufacturing technology Preferred Qualifications: - Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist) - Background in consulting, analytics, or systems integration is a plus - Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres) - Prior experience supporting enterprise clients or highly regulated industries - A builder mindset with comfort in low-structure environments Who You Are: You’re a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done — thoughtfully, efficiently. You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution. You value feedback — giving it, receiving it, and acting on it — and you see collaboratio