Sr. Services Delivery Engineer

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) DUNS 100 Best Tech Companies to Work for Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc. 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: Equal parts hands-on engineer and strategic diplomat, you will spend your day troubleshooting Kubernetes clusters and cloud architectures one hour and acting as the authoritative technical voice for global enterprise stakeholders the next. BigID is growing quickly, and we are expanding our Services team and seeking a Senior Service Delivery Engineer to work with our customers located mainly in Europe and the Middle East. The services team plays an important role in the successful setup, integration, deployment and adoption of BigID's platform, for our customers and implementation partners. The focus of services engagements is on bringing ongoing, incremental value to our customers through unlocking BigID related use cases. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer. What you’ll do: Work closely with client stakeholders to determine technical requirements for specific business objectives at hand Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements and business objectives Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments Deliver training for respective technologies at an applicable level of depth and detail for a given audience Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements What you’ll bring: Senior level experience in information technology, with an equivalent of at least 3 years in a customer-facing role - preferably involved in product implementation and hands-on technical activities within enterprise corporate environments Clear and concise communication with the ability to explain complex technical concepts to a non technical audience Ideally experience in working with customers across Europe and Middle East region Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development Advanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment A proactive approach in understanding internal and customers busines