Office Manager (Maternity Cover: 12 Months)

About the role: We are seeking an Office Manager who can bring a fresh perspective and innovative ideas to our London office. You will have a keen eye for detail, exceptional organisational skills, and a proactive mindset to anticipate and address the evolving needs of our team. Building and maintaining positive relationships with our employees, supporting their well-being, and contributing to our office’s thriving culture will be central to success in this role. You will play a pivotal role in creating a welcoming and efficient office space that reflects our values and supports our team members. This is a maternity cover role for 12 months. What you’ll be doing: Employee Experience Own the annual events plan and communicate the quarterly cadence of programming to employees. Plan and execute monthly office events, team lunches, and ad hoc activities that foster a vibrant, inclusive in-office culture. Lead the office culture committee, driving engagement initiatives and ensuring a consistent, community-oriented experience across the team. Lead a consistent and meaningful onboarding experience for new hires — from coordinating security passes and setting up laptops, to preparing welcome kits and swag, running orientation presentations, and giving a warm office tour on day one. Manage offboarding logistics including deactivating building passes and collecting company equipment. Coordinate catering for hub days, team meetings, and company events, ensuring a great in-office experience. Drive internal workplace communications via Slack and other channels, keeping employees informed of office updates, events, and building notices. Workplace Management Serve as the first point of contact for employees and visitors, providing a professional and warm welcome to the office. Manage regular ordering of snacks, drinks, and office supplies, maintaining organised inventory and storage systems. Act as a pulse check on employee sentiment, sending regular surveys and gathering informal feedback to understand office needs and flag themes that shape a better in-office experience. Conduct regular walk-throughs of the office, meeting rooms, and communal areas to ensure tidiness and a high-quality environment, restocking supplies as needed. Manage office attendance and visitor management, greeting guests of executives and new hires with care and professionalism. Coordinate with facilities vendors and the landlord to manage maintenance, repairs, and service issues Office Support Provide IT support for onsite setups, upgrades, troubleshooting, and Wi-Fi issues. Process financial administration via Zip — uploading receipts, managing card allowances, and submitting purchase order requests. Track Employee Experience and event budgets What you’ll need: 4+ years of experience in office management, administration, or coordination — ideally within a fast-paced tech or scale-up environment. Proven ability to organise and execute employee engagement initiatives and events Facilities management experience, with an understanding of vendor coordination and day-to-day operations. Excellent communication and interpersonal skills, with the confidence to collaborate across teams and engage employees at all levels. Highly organised, detail-oriented, and able to manage multiple priorities simultaneously. A proactive self-starter who takes ownership and works well with minimal supervision. Customer-service mindset — you genuinely care about creating a great experience for everyone in the office. About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction. The Forter Decision Engi