Applied Learning Manager

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here . We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. If you are an Internal Candidate, please apply via our Internal Job Board . ---- *Please note this hybrid role is based in our Denver, CO office. Through our Denver Density program, you'll be on site three days a week with fellow Denver locals as we aim to foster collaboration and connection. Relocation assistance is available for qualified candidates interested in moving to Denver.* As an Applied Learning Manage r at Guild, you lead strategic programs and workstreams that bring Guild's Applied Learning offering to life for employer partners through the Navigator product experience - translating employer workforce needs, priorities, and desired outcomes into learner and administrator experiences that deliver a strong ROI and outcomes for Guild. You collaborate closely with a range of Internal Guild teams to ensure that design is completed and requirements gathered to set Employer Partners' programs up for successful implementation and delivery, with the goal of accelerating Guild's mission and expanding Guild's market. You independently manage external partner relationships at an appropriate level of complexity and visibility, proactively identify issues and solutions across accounts and content areas, and spearhead the cross-functional coordination that advances Applied Learning. You serve as a key source of insight for the team and the broader function — leveraging deep expertise across employers to identify patterns, generate strategic recommendations, and shape how Guild's solution, processes, and tools evolve. Key Responsibilities: Customer Needs Translation & Partner Relationships Work directly with employer partners to manage their Applied Learning programs, translate their needs into learner experiences (milestones, tasks) and administrator experiences (reporting, workflows); understand employer processes deeply (e.g., clinical placements, hiring workflows, compliance requirements) Serve as the primary owner of relevant employer relationships for Applied learning, leading review cycles of milestones and tasks, incorporating modifications, and securing approvals Conduct research on target roles as necessary to inform content design and ensure Applied Learning offerings deliver on their promised value Earn external partner trust and increase their satisfaction through partnership support, surfacing key insights, and executing on initiatives that make Guild a valuable partner Ongoing Content & Configuration Iteration Maintain and update content and configuration requirements on an ongoing basis as programs evolve or new information is surfaced; iterate rapidly based on employer feedback Monitor performance to drive outcomes of Navigator programs to surface critical insights for EPS Account Managers and own improvements in line with Employer Expectations Playbook Development & Team Best Practices Maintain the playbook for customer needs translation and configuration by documenting processes, templates, and best practices so this approach can scale beyond direct involvement Drive team-wide best practices and tools for content and configuration work; identify and lead opportunities to improve the quality, consistency, and efficiency of the team's work Coach and develop team members on the team, providing regular feedback on work quality, model strong partner engagement practices, support career development conversations, and contribute to team onboarding Product Development & Tool Iteration Serve as the key power user of Navigator's internal configuration tool, providing critical feedback to Product and