Customer Success Lead

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role Our Customer Success team is growing! We're looking for a Customer Success Lead (internally we call this our Launch team) to join our team as we scale globally. As a Customer Success Lead, you’ll be the guide that takes our farmers from “brand new to Halter” to “fully up and running.” You’ll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one. This isn’t just about ticking off onboarding steps. It’s about delivering a world-class experience that makes farmers’ lives easier, helps them succeed, and shows them what’s possible with Halter. We’re looking for customer-obsessed, proactive people who thrive in fast-moving environments. You listen deeply, problem-solve on the go, and know how to balance detail with momentum - all while creating experiences people rave about. And if you come from an agriculture background or have studied in the space, that’s a huge plus. What your day could look like - Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team. - Support the adoption of Halter's products by implementing onboarding activities that meet customer needs. - Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact. - Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience. - Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency. - Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights. - Monitor, report, and respond to key onboarding metrics to improve the onboarding experience. - Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement. - Promote a positive onboarding experience, encouraging customers to advocate for Halter. Who we’re looking for - Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication