Product Training Manager

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Halter is changing the face of pasture-based farming globally. Our product is complex, it sits at the intersection of hardware, software, animal behaviour, and real farm operations, and the people who represent it need to know it inside out. You'll lead our product training team and own that standard across our customer-facing roles at Halter. You'll own product training across Support, Onboarding, and GTM globally, leading a team of Specialists to make it happen. That means a combined new starter programme for every Customer and GTM hire, competency frameworks and assessments that tell us whether people are actually ready, a seasonal training calendar, and ongoing education that keeps pace with a product that never stops evolving. No two days will be the same, as you switch from supporting your team, to execution, to working with Product on what's coming next, to staying close to customers to understand what is or isn’t landing. You'll work closely with Product, Onboarding, Support, GTM, People, Product Marketing, and our Customer Enablement team. You're data-led and use what you see in ticket trends, CSAT, and ramp times to make decisions. But you also know that data doesn't tell the whole story, and you stay close enough to the teams and customers to catch what the numbers miss. If you genuinely believe that how you train your people is how you treat your customers, and you want to own that at one of the most exciting and innovative companies in agtech, this role is for you. WHAT YOUR DAY COULD LOOK LIKE Own the new starter programme: Every customer-facing hire across Support, Onboarding, and GTM goes through a programme your team owns. You'll build it, run it, and make sure people are genuinely ready before they're in front of a farmer or rancher. Build the ongoing ramp for Support and Onboarding: Product knowledge doesn't stop at week three. Working closely with Support and Onboarding, you'll own the continuing education that keeps those teams sharp as the product evolves and drives down time to ramp. Own our learning pathways: Building out and maintaining the programmes people move through, keeping content current, and using completion and assessment data to understand where people are