Customer Onboarding Specialist

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field. This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter. WHAT YOUR DAY COULD LOOK LIKE - Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams - Work directly with ranchers to bring Halter into their operation and support day-to-day use - Lead training that fits the ranch: practical, straightforward, and useful - Act as the main point of contact during deployment, giving customers a clear, reliable owner - Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated - Keep deployments on track by managing timelines, aligning resources, and clearing blockers - Solve problems quickly and adapt plans as conditions change - Spot patterns in the field and help improve how future ranches are deployed - Track key signals to understand what’s working and where we can improve - Set customers up with the confidence and foundation needed for long-term success with Halter WHO ARE WE LOOKING FOR - Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts - Confidence operating independently and keeping priorities organized - The ability to coordinate moving pieces and keep things progressing without constant oversight - A practical, solutions-focused mindset when challenges come up - Comfort working cross-functionally: pulling in the right people and keeping everyone aligned - Clear, straightforward communication - Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work NICE TO HAVES - Agriculture or ranching experience - Startup or high-growth environment experience - Familiarity with tools like Salesforce, Intercom, or similar system