Customer Onboarding Lead U.S.

ABOUT HALTER At Halter, we're on a mission to enable ranchers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next pasture? No ATVs, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard. We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn https://www.instagram.com/halterhq/ & Instagram https://www.linkedin.com/company/halter-limited/. ABOUT THE ROLE As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one. This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sales, Support, Rev Ops, Product, and the Global Launch team to make sure launches go well, customers see value fast, and the team is set up to scale as we grow across the US. You'll be close enough to the field to know what's actually happening on ranches, and operational enough to spot patterns, fix what's broken, and build what's missing. WHAT YOUR DAY COULD LOOK LIKE OWN US LAUNCH PERFORMANCE - Deliver against US new deployment ARR goals - Lead the regional operating rhythm so customer delivery stays consistent as we scale - Watch leading indicators of risk and opportunity, and act through your team to improve outcomes - Find patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention - Track and improve US CSat response rate to understand what's working and where to dig in - Balance high-touch customer experience with operational efficiency LEAD AND DEVELOP A TEAM OF 5-6 LAUNCH REPRESENTATIVES - Manage your team's day-to-day delivery and performance against launch targets (Reps own the accounts; you set the standard and clear the path) - Set clear expectations and drive execution through team routines, coaching, and accountability - Plan US capacity and capability to match new deployment ARR growth - Hire, onboard, and ramp new Launch Reps in line with regional growth plans - Build a high-performance culture through coaching, feedback, development plans, and upskilling - Champion process consistency, tooling hygiene, and quality standards across the team OWN US NEW DEPLOYMENT ARR AND IMPROVE LAUNCH COST - Deliver against regional ARR goals and own regional Launch cost - Improve efficiency without compromising customer outcomes or experience - Spot where time and effort go to low-value work, and redesign how the team operates - Build repeatable workflows that cut time-to-resolution and operational overhead - Escalate systemic issues to the Global Launch team to solve at the root PARTNER CROSS-FUNCTIONALLY - W