Customer Onboarding Specialist

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As a South American Launch Specialist, you'll be one of the first people on the ground establishing Halter's presence across the region — and you'll own what it means to bring Halter to producers in Argentina, Uruguay, and Brazil for the first time. You'll lead the rollout of Halter on new operations end-to-end: training cattle and operators, solving problems in the field, and supporting producers as they get started. You'll work directly with ganaderos and pecuaristas — on the estancia, on the fazenda, in the campo — building the onboarding experience that every future customer in the region will inherit. This role is partially field-based. Expect roughly a 70/30 split toward time on the ground, with regular travel across Argentina, Uruguay, and Brazil. You'll be with customers where they run their cattle, and the quality of what you build depends on you being there and understanding their operations deeply.. It's practical, hands-on, and highly ownership-driven. Every operation is different, and you'll tailor each deployment to help producers build confidence with Halter. Because we're early here, your read on what's working — and what local producers actually need — feeds straight back into how we build. You'll work closely with our Product team to make sure Halter meets the realities of South American ranching, not a playbook borrowed from somewhere else. WHAT YOUR DAY COULD LOOK LIKE - Own deployments from sales handoff through a smooth transition to the broader customer team - Travel to estancias and fazendas across Argentina, Uruguay, and Brazil to deploy Halter in person - Work directly with producers to bring Halter into their operation and support day-to-day use - Lead training that fits the operation: practical, straightforward, and useful - Act as the main point of contact during deployment, giving customers a clear, reliable owner - Partner closely with Sales, Support, Product, and Operations to keep deployments coordinated across borders - Keep deployments on track by managing timelines, aligning resources, and clearing blockers - Solve problems quickly and adapt plans as conditions change — language, terrain, and infrastructure will all vary - Spot patterns in the field and fe