Customer Onboarding Manager

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. As the South American Launch Manager, you'll own how Halter lands and grows across the region. This is a builder's role: you're accountable for South America's launch outcomes, and for standing up the team, systems, and playbook that deliver them. You'll start close to the work and scale from there. Unlike a mature market, you won't sit above the work — at least not at first. Early on you'll be hands-on with producers and deployments yourself, on the estancia and the fazenda, learning what local ganaderos and pecuaristas actually need. As the region grows, you'll hire and develop the team that takes the frontline, and shift your focus to outcomes, quality, and scale. Building that arc is the job. You'll spend less time in the field than your frontline Launch team, but plan for regular travel across Argentina, Uruguay, and Brazil and real time on the ground. This is not a role you can run solely from a desk. A big part of your success will be how well you work with the global org. You'll adapt Halter's global launch frameworks to the realities of South American ranching, feed what you learn straight back to Product, and you won't be doing it alone: you'll have the backing of launch and customer leaders who have recently stood up new beef markets outside New Zealand, and a global playbook you get to adapt and improve. WHAT YOU'LL DO Build and own Halter's launch motion across South America - Own regional launch outcomes across Argentina, Uruguay, and Brazil, with accountability for new deployment ARR as the market grows - Establish how Halter launches in the region from the ground up — the playbook, operating rhythm, and standards that every future launch will run on - Adapt Halter's global launch frameworks to the realities of South American ranching, while staying aligned with the global operating model so the region can scale - Monitor leading indicators of risk and opportunity, and act early to protect customer confidence and outcomes - Balance high-touch, hands-on delivery with efficient, repeatable execution as volume grows Stay close to producers and the field - Spend real time on estancias and fazendas, alongside producers, so your decisions are grounded in how they actually run their cattle - Get ha