Helpdesk Analyst

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As we grow, our Senior Systems Engineers need to focus on the systems, automation and infrastructure that scale Halter - not the day-to-day support queue. This is a new role that takes ownership of frontline IT support: the first point of contact for every IT request, and the person who makes sure new starters land on day one with everything they need. You'll be the face of IT for the business - resolving the bulk of incoming requests yourself, running our device and account lifecycle end to end, and escalating the genuinely complex problems. WHAT YOU'LL DO - Be the first point of contact for IT support via our #help-it channel and ITSM tool - triage, resolve or escalate requests, and own them through to resolution. - Run the device lifecycle end to end: procure, enrol (MDM), configure, ship and track laptops and peripherals, and keep asset inventory accurate. - Execute new-starter onboarding and offboarding - provisioning and deprovisioning accounts through our identity-driven workflows, and making sure every new hire is set up and productive on day one. - Handle account support: password and MFA resets, group and access changes, and password-manager recovery, all within our access policies. - Support office IT - meeting rooms and AV, printers, network access and the general office environment across our Auckland and Morrinsville sites. - Keep our knowledge base current and write clear self-service docs that deflect repeat tickets. - Spot the patterns: surface recurring or manual requests so we can automate them out of existence. WHAT WE'RE LOOKING FOR - At least 1 year in an IT support, help desk or desktop-support role. - Hands-on with a SaaS-first environment - Google Workspace, Slack, an identity provider (Okta or similar), and an MDM platform. - Comfortable with device setup, imaging/enrolment and basic networking troubleshooting. - Strong customer-service instincts - clear, calm and friendly, with a genuine drive to help people. - Well organised and reliable, able to juggle a busy queue without dropping the ball. - Curious and automation-minded - you'd rather fix the root cause than solve the same ticket twice. NICE TO HAVE - Experience with Okta, an ITSM/ticketing platform, and a kno